We are Covid Secure
There is nothing more important to us than your safety. Because of this, we have implemented stringent Covid Secure safe practice guidelines laid down by the British Acupuncture Council - the gold standard in safe practice for acupuncturists during the pandemic.
With these measures in place, there are a few things that are different.
We won't be able to see you if...
...there is a real risk that you are infected with Covid-19 or have been exposed to someone who is. We'll ask some screening questions to assess this risk before you come in.
When you come to the clinic
You will need to wear a disposable surgical face mask, usually for the whole time that you are in the building. If you don't have your own, we'll provide one for you. Examples of exceptions are if you have a breathing difficulty such as asthma, or you are lying face-down on the treatment couch.
You will be asked to use hand sanitiser gel when you enter.
Please arrive as close to your appointment start time as possible, rather than early. This avoids having too many people in the Reception area at the same time.
Please attend your appointment alone, unless you need a carer or help with things like mobility. You are welcome to make video calls during your session.
Please take care to remain two meters away from anyone else in the building, including your acupuncturist. Your acupuncturist will approach you only when necessary during the treatment itself.
Changes to payment methods
We can no longer accept payment by cash or cheque, and we need to limit how much the card machine is handled.
Ways to pay now include online card capture when you book online, contactless card payments at the clinic (these may be taken in two transactions to keep each under the £30 limit), bank transfer, and PayPal invoice.
£3 price increase
Sadly, we have had to increase our prices by £3 per treatment to cover the on-going cost of disposable PPE.
We are absorbing the other costs ourselves, such as reduced capacity due to increased screening and cleaning time.
Sarah works differently to Alison and Juliet
This is because Sarah falls into a 'vulnerable' group and needs to take extra precautions.
When you see Alison, you will have your whole session in the treatment room and she may offer moxa, cupping, gua sha, or tuina alongside your acupuncture.
When you see Sarah, you will have the talking part of your treatment online using FaceTime, and the acupuncture part in person. This means booking two sessions, but both sessions together won’t cost any more than the usual price for one treatment. Sarah may provide some moxa, but won’t be able to offer cupping, guasha, tuina or lengthy moxa treatment.
A few other things have also changed
When you enter the treatment room, we’ll ask you to hop straight onto the couch. Unfortunately, we can no longer offer you the usual comfy chair as we’re not able to properly clean the fabric between patients.
We will usually leave the treatment room after putting your needles in. However, we will always be within easy earshot.
We will always wear a face mask and may also wear a visor at times. We won’t wear gloves when taking your pulse or inserting needles but may wear gloves at other times. As before, there will be plenty of hand washing!
Sadly, we’re not able to use blankets, but you are welcome to bring your own. If you come for regular treatment, you can pop your blanket in a bag or pillowcase and leave it at the clinic for your next visit.
In the absence of blankets, we’ll offer you a clean gown if you need it for modesty.